The Support Services Division (SSD) was established in 2004. The SSD is responsible for the law enforcement training, public awareness campaigns and insurance industry outreach programs for both the Insurance Fraud Program (IFP) and Help Eliminate Auto Theft (H.E.A.T.). The Bomb, Arson and Drug Diversion units also make up the SSD as well as the Counter-Terrorism & Criminal Interdiction Unit. The SSD provides technical, training and financial management support for these units.
The H.E.A.T. and Insurance Fraud toll-free telephone hotlines are administered and maintained by the SSD. Initial notifications of suspected insurance fraud and auto theft activities are received via the SSD hotlines, Web sites, e-mails, faxes and phone calls. The notifications are reviewed and distributed to the appropriate local law enforcement agencies or to the Bureau of Criminal Investigation’s field offices where investigations are conducted by the Department’s special agents on a case-by-case basis.